Shipping policy

At Topale's, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website, https://topales.com/.

1. Order Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation and payment verification, subject to product availability.

Orders placed on Sundays or public holidays may be processed on the next business day.

During high-demand periods, promotional events, or unforeseen circumstances, order processing may take longer than usual.

2. Shipping and Delivery Time

Once dispatched, orders are generally delivered within 4–9 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

Customer location and serviceability.
Courier partner operations.
Weather conditions or transportation disruptions.
Public holidays and peak shopping periods.
Other circumstances beyond our reasonable control.

We will make reasonable efforts to ensure that your order reaches you within the estimated delivery period.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Free shipping may be available on eligible orders or during specific promotional offers. Any minimum order value or other conditions for free shipping will be communicated on our website or at checkout.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking details provided to check the status of your shipment, where tracking is available.

If you have not received tracking information within a reasonable time after dispatch, please contact our customer support team.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information, including:

Full name.
Complete delivery address.
City, state, and PIN code.
Active phone number.

Topales cannot guarantee successful delivery if the address or contact information provided is incorrect or incomplete.

If you need to update your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

6. Delayed or Undelivered Orders

Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to courier issues, weather conditions, operational disruptions, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.

We will make reasonable efforts to coordinate with the delivery partner and help resolve the issue.

If an order cannot be delivered and is returned to us, we will contact you to determine the appropriate next steps in accordance with our policies and applicable law.

7. Damaged, Leaking, or Incorrect Products

We take care to package our products appropriately before dispatch.

If you receive a damaged, leaking, defective, or incorrect product, please contact us within 7 days of delivery.

To help us investigate and resolve the issue, please provide:

Your order number.
Clear photographs or a video showing the product and its packaging.
A brief description of the issue.

Please retain the product and its packaging until your complaint has been reviewed.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution in accordance with our Return & Refund Policy and applicable law.

8. Multiple Shipments

In some cases, items from the same order may be shipped separately because of product availability, packaging requirements, or logistics arrangements.

If your order is split into multiple shipments, the delivery dates may differ.

9. Incorrect Delivery Details and Failed Delivery Attempts

If a delivery fails because of an incorrect address, an unavailable recipient, or unsuccessful delivery attempts, the courier may return the package to us.

If this happens, please contact our customer support team. We will review the situation and communicate any available options.

Any additional shipping charges, if applicable, will be communicated to you in advance and handled in accordance with applicable law.